Terms and Conditions

1. Introduction and Acceptance

Welcome to the Dr Langa Medical Services website ("the Website"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User") and Dr Langa Medical Services ("the Practice"), a private general medical practice operated by Dr Omphemetse Langa, located at 30 Nelson Mandela Road, Era Medical Centre, Room 102, Mahikeng, North West, 2745.

By accessing, browsing, or using this Website, or by booking an appointment or utilising any of our medical services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

2. Medical Disclaimer

The content published on this Website, including but not limited to text, images, service descriptions, and health-related articles, is provided for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment.

The information on this Website should never be used as a substitute for professional medical advice from a qualified and registered healthcare practitioner. Always seek the guidance of Dr Omphemetse Langa or another qualified healthcare provider with any questions you may have regarding a medical condition, symptoms, medication, or treatment plan.

Never disregard, avoid, or delay obtaining professional medical advice because of information you have read on this Website. If you are experiencing a medical emergency, contact emergency services immediately by dialling 10177 (ambulance) or 112 (from a mobile phone).

3. Services Offered

Dr Langa Medical Services provides a range of primary healthcare services including, but not limited to: chronic and acute illness management, minor surgical procedures, insurance medicals, vaccinations, wound care, sexual health, men's health, flu and throat infections, HIV testing, X-rays and blood tests, skin care, weight loss management, and specialist referrals.

The availability of specific services may vary and is subject to change without prior notice. The Practice reserves the right to decline to provide any service where, in the professional judgement of the attending practitioner, it would not be in the patient's best interest or falls outside the scope of general practice.

4. Appointments and Consultations

Appointments may be made by contacting the Practice via telephone at +27 66 273 0747, via WhatsApp, or through the booking system referenced on this Website. Appointment availability is subject to the Practice's schedule and cannot be guaranteed at all times.

The Practice operates during the following hours: Monday to Friday, 08:00 to 18:00. Walk-in consultations may be accommodated where possible, but pre-booked appointments will take priority.

While the Practice endeavours to see all patients at their scheduled appointment time, delays may occur due to medical emergencies, complex consultations, or unforeseen circumstances. Patients are kindly asked to exercise patience in such instances.

5. Cancellation and No-Show Policy

If you are unable to attend a scheduled appointment, we kindly request that you provide at least 24 hours advance notice so that the time slot may be offered to another patient in need. Notification can be given by telephone or WhatsApp.

Repeated no-shows or late cancellations without reasonable cause may result in the Practice requiring advance payment for future bookings, or in exceptional circumstances, declining further appointments.

6. Fees, Payment, and Medical Aid

All consultation fees and service charges are payable at the time of the appointment unless prior alternative arrangements have been agreed upon. The Practice accepts payment by cash, debit card, credit card, and electronic fund transfer (EFT).

For patients covered by a medical aid scheme, the Practice may submit claims directly on your behalf where applicable. However, the patient remains ultimately responsible for all charges not covered or reimbursed by their medical aid, including co-payments, shortfalls, and services excluded from their plan.

The Practice reserves the right to adjust its fees at any time. Current fee schedules are available upon request at reception.

7. Patient Responsibilities

As a patient, you agree to:

• Provide accurate, complete, and current personal and medical information.
• Inform the Practice of any changes to your medical history, medication, allergies, or contact details.
• Attend appointments on time or provide adequate notice of cancellation.
• Follow prescribed treatment plans and report any adverse reactions promptly.
• Treat all Practice staff with courtesy and respect.
• Settle accounts promptly in accordance with the payment terms outlined above.

8. Patient Records and Confidentiality

All patient medical records are maintained in strict confidence in accordance with the Protection of Personal Information Act, 2013 (POPIA), the National Health Act, 2003, and the ethical guidelines prescribed by the Health Professions Council of South Africa (HPCSA).

Patient information will not be disclosed to any third party without the patient's explicit written consent, except where disclosure is required by law, court order, or is necessary to protect the life or health of the patient or another person.

For further details on how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.

9. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, icons, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, is the exclusive property of Dr Langa Medical Services or its content suppliers and is protected by South African and international intellectual property laws, including the Copyright Act, 1978.

You may not reproduce, duplicate, copy, sell, resell, modify, distribute, or exploit any portion of this Website or its content for any commercial purpose without the prior written consent of Dr Langa Medical Services.

10. Website Use and Acceptable Conduct

You may access and use this Website solely for lawful purposes and in a manner consistent with these Terms. You agree not to:

• Use the Website in any way that could damage, disable, overburden, or impair the server or networks connected to the Website.
• Attempt to gain unauthorised access to any part of the Website, other accounts, computer systems, or networks connected to the Website.
• Use any automated means, including robots, crawlers, or scrapers, to access the Website for any purpose without our express written permission.
• Introduce any viruses, trojans, worms, or other malicious or technologically harmful material.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

11. Third-Party Links

This Website may contain links to third-party websites, including but not limited to Google Maps, WhatsApp, and medical aid provider portals. These links are provided for your convenience only and do not signify endorsement of the linked website or its content.

Dr Langa Medical Services has no control over the content, privacy policies, or practices of third-party websites and accepts no responsibility or liability for them. You access third-party websites entirely at your own risk.

12. Limitation of Liability

To the fullest extent permitted by the laws of the Republic of South Africa, Dr Langa Medical Services, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with:

• Your use of, or inability to use, this Website.
• Any errors, omissions, or inaccuracies in the content of this Website.
• Any interruption or cessation of service.
• Any unauthorised access to or use of our servers and/or personal information stored therein.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded or limited under applicable South African law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dr Langa Medical Services, Dr Omphemetse Langa, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Magistrate's Court or High Court of the North West Province, South Africa.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

16. Amendments

Dr Langa Medical Services reserves the right to modify, update, or replace any part of these Terms at any time by posting the amended Terms on this Website. The date of the most recent revision will be indicated at the top of this page. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dr Langa Medical Services regarding the use of this Website and supersede any prior agreements, communications, or understandings, whether written or oral.

18. Contact Information

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact us using the details below:

• Dr Langa Medical Services
• Address: 30 Nelson Mandela Road, Era Medical Centre, Room 102, Mahikeng, 2745
• Telephone: +27 66 273 0747
• Email: info@drlangamedicalservices.co.za